Customer Testimonials

We pride ourselves on delivering a first class service to all our customers new or old, but understand there is often some uncertainty about ordering and purcahsing online. The testimonials below have been written by customers who have chosen, unprompted, to write to us about the service they have received, and we have included them on the site in the hope that they answer any concerns about what you can expect when placing an order with us.

These days one, unfortunately, gets used to poor customer service. Your company has exceeded all my expectations and I shall have no hesitation in recommending you to others and will certainly use you again."

J.L.

"Thank you very much for taking the time to find this order, I really appreciate it!"

M.

"Just to let you know that the flooring has gone down in my house now, and I am so pleased that I decided to go for the Country as opposed to the Canyon (which I was originally looking at).

I will have no hesitation in recommending your company to my family and friends as I have found your service and advice excellent."

L.K. from Uxbridge

"Thank you for the very prompt and efficient deliver of my order place on Wednesday. Arrived Thursday as advised. Great service. Thank you."

J.P. from Tring

"I just thought I would drop you a line to say that the Bona Naturale order and special roller arrived at about 9.00 this morning.

I am very impressed, and would like to thank you for, your courteous nature, helpful advice and speedy service. Indeed many other companies, who pride themselves on so-called service, could learn much from your organisation.

Well done, good luck and I wish you all the best."

B.C. from Buckinghamshire

"The staff at Flooring Sales Ltd were very helpful with their comments and advice. The order arrived promptly, but unfortunately the packaging was torn and the wood had been damaged. I was assured over the telephone that the order would be replaced as soon as possible. I would like to say a particular thank you to Paul who kept me informed, and organised the delivery of the replacement, with which I am now very happy.

Sometimes things do not always go as smoothly as we would like, but it is reassuring when you deal with a company who can rectify the situation to the satisfaction of the customer.

I would definitely recommend Flooring Sales Ltd to anyone thinking of buying their products."

C.R. from Nottingham

"Just like to complement your company on the extremely quick delivery of my laminate flooring order. Ordered Saturday (bank holiday), paid Tuesday, delivered Wednesday. Exactly what I required.

Will have no hesitation in recommending your company."

D.A. from Port Glasgow

"I received my delivery today, D.N. 18895. Thank you for your fantastic service. The goods were very well packed and arrived next day.

I even received a courtesy call on the day of order informing me of their dispatch. Well done."

J.M. from Stevenage

"I just wanted to thank you for your excellent service we have received. In particular my thanks go to Hamish for his considerable patience and inordinate amount of trouble in helping me with my order, John for so kindly ensuring that the delivery could take place on a day convenient to me and advising me on the likely time of delivery and to Jay who brought our order to us, unloaded it off the van and placed it all in a location in our house that was best for us.

If I ever hear of anyone looking to purchase a wood floor I would not hesitate to highly recommend your company. Very many thanks to all of you."

S.C. from Chiswick

"Just to let you know we received our floor on Friday. I want to thank you for all your help and advice in getting the floor shipped over and I would have no hesitation re-ordering from Flooring Sales or recommending you to anyone else.

Thanks again for your great service, price and prompt delivery."

S.W. from Northern Ireland

"Just to confirm my satisfaction with my recent order. I placed it online last weekend and received a call first thing Monday thanking me for my order and offering me a delivery date of the following Monday. You then called on Thursday to advise that the materials were now in stock and could be delivered for Friday. I called this morning and you advised a timeslot that was convenient to us.

All in all a thorough service from start to finish and some of the best prices around. I will be in touch shortly with my next order."

C.H. from Hailsham

"Our flooring shipment was received yesterday with no problems, all in order. Received the invoice and amended invoice info through the post.

So, many thanks to you...both myself and my mate are very pleased!!"

T.L. from Jersey

"Just wanted to say thank you for your help regarding our QuickStep laminate flooring. It's refreshing to find a company which not only prices it's products competitively, but which doesn't compromise on customer service to reach those prices. From my very first e-mail enquiry last week, you responded very quickly and thats how it continued with each communication thereafter.

As you know, we took delivery yesterday and your delivery man very kindly put all the laminate exactly where we wanted it, as you said he would. All in all, I'm delighted with your professionalism and level of customer service, and will undoubtedly recommend you to anyone I know who's looking for flooring."

A.R. from Ruislip

"Thanks for sorting out the stairnosing so quick! Good service from you."

D.E. from Saffron Walden

"This is just a short note to say that the flooring you supplied has now been laid, and it is fantastic. The timber quality is superb and it was so easy to lay. This is without doubt the best case for real wood floors I have seen, and I do have three rooms done in laminated material. To anybody who is thinking of wooden floors, please go the extra cost and have real wood, you will never regret it.

I was also very pleased with the ease of transaction and delivery. The man who delivered it was huge and made the boxes look so light, than when he left I tried to pick one up thinking it may be cheap flooring, boy was I surprised, it weighed a ton.

Many thanks again for all your help and for a very good transaction. You may quote anything I have said, and should I or my friends need real wood floors, we all know who to contact."

D.L.

"This is just a note to say a big thank you for your help in getting my flooring delivered and laid in our flat within a very tight deadline. Order in on Tuesday. Delivery Thursday and laid on Friday afternoon in time for the weekend. I found you and your staff polite and unlike many other businesses your telephone manner was friendly, straightforward and professional. When I left messages with equally efficient colleagues they were obviously conveyed to you and you responded in short order.

I was particularly impressed that you had the foresight to give the delivery man my mobile number so that he could contact me when he was close to the location. Your recommendation of the flooring fitter was splendid. He did all he could to accommodate us and did a fantastic job quickly and with schmooz. A first class job all around.

Thank you again. I will not hesitate to recommend your firm to others."

S.W.

"May I take this opportunity to thank you for the great service you provided in the supply and prompt delivery of my recent order. I would certainly recommend your company."

I.E.

"I just wanted to say thank you for dealing so efficiently with my recent order for Kahrs Oak London UV oiled boards. Despite delivery being to the north of Scotland, everything went smoothly and the floor is now laid in our little cottage in the Highlands and the result is beautiful.

I like to give praise where it's due and your company delivered the goods in more ways than one. Many thanks indeed."

J F

"Many thanks for your excellent service. The flooring arrived this morning by 8.30. It was laid by 12.00!!! (Quickstep stuff is brilliant)"

D.W.

"Wow, these people really offer a top quality service at Flooring Sales. John and Paul were helpful with the order and made very useful suggestions. They arranged delivery in a matter of days and my wife tells me the New Zealand driver was very cheerful and he's the most polite delivery man she has seen.

He was entirely willing to put the wood wherever we wanted it and left a very tidy pile of wooden flooring. We could even get a delivery time plus or minus one hour on the day.

Finally Flooring Sales are great value and I saved over £1,000 compared to a major department store. Would I recommend them - of course."

P.H. from London

"As promised please find attached some pics of the Boen stonewashed flooring. It is really beautiful and reflects the light (natural or artificial) just like I thought it would. Hope this photos will be helpful.

Many thanks again for your help and excellent service."

K.W. from London

"I received the 3 packs of wood flooring last week, all in good condition.

Thank you very much for the excellent service and delivery."

A.B. from Jersey

"Belated thank you but a thank you all the same for your advice. The product went down a treat with very little waste. I have passed on your details and a couple of sample pieces to a friend so you will probably get another order in the near future."

F.R.

"I am writing to say thankyou for the truly impressive, top quality service I received with the above order. Not only were your prices the best I could find but the speed and efficiency with which the order was handled by the staff was absolutely fantastic. I would strongly recommend your company to anyone considering any aspect of wooden flooring. Once again congratulations on a marvellous service."

M.A. from Cheshunt